1) All orders processed and shipped within 24 hours, 365 days a year.
2) All food & tea items bound for the USA complies with FDA Prior Notice regulations.
3) Customs Duties: Sometimes additional customs duties, VAT taxes, and extra delivery charges are imposed by a countries authorites, especially to our EU customers. While we do our utmost to prevent this to whatever extent we can (marking the package as a "gift", etc) sometimes duties are charged regardless. Imposed customs duties are beyond our control and we cannot be held liable for these extra fees should they be imposed.
Please note that we are required to include an invoice in every package, as authorites in many countries will refuse delivery without it. Please contact us directly for any adjustments prior to placing youru order.
3) Replacement of lost items - O-Cha.com will replace items lost or damanged when the customer choses to ship my Express Mail (EMS) only. O-Cha.com will not be held responsible for replacemt of items shipped by first class or any other means other than EMS should they become lost or damaged. While the risk of lost parcels when sent by first class is low, lost parcels DO occur on occasion and customer assumes risk of loss if EMS is not chosen as the shipping method. EMS (Express Mail Service) includes insurance for losses.and tracking, we highly recommend shipment by EMS.
4) In cases where parcels are returned because customer was not available to accept delivery, or where delivery was attempted and customer did not pick up items from local postal service, O-Cha.com cannot be held liable for re-shipment fees. Re-shipment fees under such circumstances will be at the customer's expense. USA CUSTOMERS ORDERING BY EXPRESS MAIL: If you are not home when your Express Mail package is delivered by the USPS, they will return your items to us if not picked up from your local post office within 10 days. O-Cha.com cannot be held liable for the costs of re-shipping fees in such cases.
5) When mistakes are made by local postal authorities beyond the control of O-Cha.com and an item needs to be re-shipped, O-Cha.com cannot be held liable for shipping fees.
If in doubt, use EMS shipping!
