Mandatory tracking for matcha Manten and Taiko orders

Mar 2, 2017

Unfortunately we've had a few customers who chose 1st class postage (no tracking) and who then did a chargeback claiming they never received their item. These are expensive, rare products and we now have no option but to require mandatory tracking when purchasing these items. An extra charge of ¥410 will be charged, per item, when you place an order for this product.  If you choose EMS or Registered shipping which both have tracking, we will refund this fee.   If you choose 1st class shipping only, this fee will stay in place and your order will be upgraded to Registered mail.  The also means you will have to sign for the parcel in order to receive it and could involve a trip to the post office to pick it up.  We're sorry for the inconvenience.