Terms & Conditions



All orders are usually processed and shipped within 24 hours, 365 days a year.

All food & tea items bound for the USA complies with FDA Prior Notice regulations.

We are pleased to offer shipping to a variety of destinations outside of Japan. Currently we are only shipping to countries that have a proven track record in handling deliveries in a timely and efficient manner. O-Cha.com will continue to add additional countries to our shipping services as we proceed.

International Duties and Taxes:

Upon your package arrival to its destination country, it will be held for Customs Inspection. Once your package clears customs and is released for delivery you may be subject to duties, taxes, and broker fees. This is highly dependent on the country, some are quite relaxed (The USA & Canada) while others (Germany, sometimes the UK) are not. We do not control nor are we responsible for these fees. (Please see chart at bottom of this page for country specific information).

  • We are required to include an invoice in every package, as authorities in many countries (like Germany) will refuse delivery without it.
  • We can not mark down the value of your parcel so that you can pay less taxes because customs often opens parcels to compare the values and they even visit our site. Please do not ask us to mark down your parcel value - we'd love to but we cannot.


Undelivered returned orders

O-Cha.com does not refund shipping fees if the package comes back to us because of a refusal to pay duties, taxes, broker fees, when the parcel was not picked up from postal authorities in a timely manner, the shipping address was incorrect, or for any reason that is not the fault of our company. Under such conditions we will be happy to arrange reshipment of a returned order at your expense. We will refund if it’s only unopened , unused, but we cannot refund shipping costs as they are unrecoverable by us.


In addition of our above policy above regarding not refunding unrecoverable shipping fees on returned orders, in the case a customer wished to return an item for a refund, we will issue refunds under the following conditions.  First, all tea and matcha items returned must be unopened, unconsumed, and within 10 days of receipt. As tea is perishable, we will not refund expired tea or tea nearing it's expiration date. We may, at our discretion, make refunds on tea items when there was some discrepancy from our product description or when the customer was not satisfied with the product and in such case this will be made on a case-by-case basis. For teapots, teacups, and other tea ware items, we will refund if said item is returned to us in new, unused condition.  All refunds will be made upon return of said items

Replacement of lost parcels

O-Cha.com will replace items lost or damaged when the customer choses to ship by Express Mail (EMS), ePacket Light, or REGISTERED mail only. O-Cha.com will not be held responsible for replacement of items shipped by any other means other than EMS, registered mail, or ePacket Light should they become lost or damaged. While the risk of lost parcels when sent by small packets is low, lost parcels DO occur on occasion and customer assumes risk of loss if EMS or registered mail is not chosen as the shipping method. EMS (Express Mail Service) and registered mail includes insurance for losses and tracking, we highly recommend you choose one of those two methods. Please see chart below:

Shipping Charges and Options

Currently, we only ship via Japan Post as it is the cheapest way to ship parcels from Japan to overseas destinations.  It is O-Cha.com's policy to only charge what it actaually costs to ship a parcel and no more if it can be helped. For that reason, we have gone to considerable effort to weight every single item we sell in our store  down to the tenth of a gram. Our shopping cart automatically calculates shipping fees based on various factors including destination, weight, weight of the shipping box, shipping method, and other factors.  For this reason, our shipping rates usually extremely close if not exactly the shipping price charged. Sometimes when various items are combined, it will not always be exact because a custom sized box may be needed and it is difficult to know the box weight. Because of the complexity in shipping rates, it is impossible for us to list below exactly what the shipping fee will be prior to your placing an order, but you will always know the shipping charge when you are at the checkout page.  The following link is our shipping charges charged including the weight of the packaging and it's contents:



Shipping Methods & Options


Small Packets

(Soon to be ended)



Registered Mail


Includes insurance for loss or damage:


Customer assumes risk of loss



If parcel is lost or damaged, customer will not be liable and either a replacement or refund will be given


If parcel is lost or damaged, customer will not be liable and either a replacement or refund will be given.

Order Tracking:


Does not include tracking


Order can be tracked


Order can be tracked


Order can be tracked

Typical Delivery Time:

7-21 days

7-21 days

7-21 days

4-6 days



Usually will be returned if not picked up from post office within 10 days. Under cirucmstance where customer fails to pick up parcel and the parcel is returned to us, customer is responsible for any re-shipping fees.


Undeliverable Parcels

In cases where parcels are returned because customer was not available to accept delivery, or where delivery was attempted and customer did not pick up items from local postal service, O-Cha.com cannot be held liable for re-shipment fees. Re-shipment fees under such circumstances will be at the customer's expense. USA CUSTOMERS ORDERING BY EXPRESS MAIL: If you are not home when your Express Mail package is delivered by the USPS, they will return your items to us if not picked up from your local post office within 10 days. O-Cha.com cannot be held liable for the costs of re-shipping fees in such cases.

When mistakes are made by local postal authorities beyond the control of O-Cha.com and an item needs to be re-shipped, O-Cha.com cannot be held liable for shipping fees.

If in doubt, use EMS shipping!